Your flight plan As a WFM Specialist, you support Cygnific’s operational needs by performing short-term capacity management tasks. Youre constantly balancing resources, efficiency, employee satisfaction, and compliance with labour regulations. You’re not only behind the numbers – you’re in front of stakeholders too, providing insights, support, and driving continuous improvement. You show a collaborative approach with various stakeholders to develop staffing solutions that meet organisational needs. Your role is a mixture of scheduling and traffic control.
Your core missions
Cygnific is a proud subsidiary of KLM. Our international team of customer service heroes – from over 30 countries – provides 24/7 service in 10+ languages via phone, email, chat, social media, and WhatsApp. We do this not only from the Netherlands, but also from the Philippines and Curaçao. Our mission? Making a lasting impression with every interaction.
We believe in teamwork, having fun, and pushing each other to be the best – all while celebrating what makes each of us unique.
Tens of thousands of love letters were sent worldwide via our Valentines Day tool.
With KLM, you can book flights to over 600 destinations. We only carry out a small portion ourselves - for the majority, Roland makes arrangements with partners.
Don’t wait any longer, send us your CV for 05/30/2025! Within two weeks you will receive a message from us. Your application procedure consists of . A reference and/or file check can also be part of the application procedure. You will receive a message from us within two weeks after the vacancy has closed.Click here to apply: https://cygnific.recruitee.com/o/wfm-specialist-2
Do you think were a match?Start your journey with us here.
If you have any questions regarding this vacancy, contact Team RecruitmentThis job has the following ID number: 19389