Senior Field Service Tech

Job Description:

Job Description
BAE Systems is looking for a Field Service Technician to provide on-site Information Technology support, primarily at its Annapolis Junction MD location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. In this job you will:

Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
Provide assistance to the local SCIF IT Manager in support of the stand-alone network with the file/print server, accounts and system updates.
Provide audio-visual support for the on-site conference center and additional meeting rooms.
Provide high-level support to members of the executive C-Suite
Manage and facilitate moves, adds, and changes associated with end-user hardware
Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
Provide support of mobile devices and VoIP phones
Resolve printer issues
Provide timely resolution to customer issues and requests according to established SLAs
Document and track work via online ticketing system
Create and modify knowledge base (KB) articles and procedures
Engage in occasional after-hours or surge support assistance to other functional IT areas, as required

Job Requirements:

Required Education, Experience, & Skills

High School diploma and 5+ years work experience or equivalent experience
Must posses a TS/SCI with Full Scope Polly
Current Security+ certification
Basic networking troubleshooting skills
Extensive knowledge of Windows 10/11 OS
Working knowledge and experience using Active Directory
Working knowledge and experience using MS365; Teams, Intune, and OneDrive
Working knowledge of installation of software via SCCM
Experience troubleshooting VPN connectivity issues
Experience using online ticketing systems
Experience utilizing remote application software to provide service to both on-site and off-site users
Experience supporting mobile devices
Experience imaging laptops and adding computers to the domain
Ability to work well with others and in a collaborative team environment
Quality customer service and a proactive approach to problem resolution
Excellent communication skills; oral and written

Preferred Education, Experience, & Skills

At least 5+ years of experience
Experience supporting classified environments
Experience with Windows Server
Windows 10 & 11 Operating System support
Microsoft application support
Remote support application software
ServiceNow

Pay Information
Full-Time Salary Range: $74508 - $119213

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Ident #: 111576BR

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs

BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions...

Benefits:
Competitive

Supported Manufacturers:
Various

Supported Models:

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Job Info

Location

Annapolis Junction, Maryland, United States

Type

Permanent

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs