Location: Filton, Bristol or Broughton, Chester (Hybrid – 2 days working from home)
Rate: 37.00 per hour Umbrella
Contract: 6-month contract with potential for extension

Morson are recruiting a Pensions Operations Manager on behalf of a global aerospace and defence organisation. This is an excellent contract opportunity for an experienced pensions professional to join a large, complex organisation and play a key role within the UK Group Schemes & Benefits team.

The role can be based in Filton (Bristol) or Broughton (Chester) and offers hybrid working, with two days per week working from home.

We are seeking a candidate with experience working in a large corporate environment or a dedicated pension administration company, who can confidently lead pension operations and manage a wide range of stakeholders.

The Pensions Operations Manager will oversee the operational activities of the in-house pensions team and contribute to the development of a consistent and effective communication strategy across internal and external stakeholders.

The role requires strong organisational and communication skills, a proactive approach, and the ability to build trust across teams and suppliers.

• Oversee day-to-day operational activities of the pensions team, including:

  • Retirement processes, including medical grounds cases

  • Death benefits recommendations

  • Income protection claims management

  • Invoicing and communication campaigns

• Manage relationships with third-party pension administrators

• Continuously review, plan, and improve processes to enhance efficiency, quality, and delivery

• Lead regular team meetings to support information sharing and resolve operational issues

• Prepare and maintain reports and management information for key stakeholders

• Support the Pensions Project Team across multiple projects at various stages

• Work with Pensions Specialists to resolve scheme member queries

• Support financial scheme audits (one to two per year)

• Organise initiatives and events for supplier promotions

• Build strong relationships with key stakeholders across the UK organisation

• Excellent communication skills, both written and verbal

• Strong attention to detail and ability to perform under pressure

• Outstanding organisational, planning, and multi-tasking abilities

• Ability to prioritise workload and meet deadlines

• Strong analytical and problem-solving skills

• Confidence in engaging with senior stakeholders

The ideal candidate will have:

• At least five years’ experience in pension administration

• Proven experience supporting and leading teams, ideally within a pension administration environment

• Experience working within a large organisation or dedicated pension provider

• A solid understanding of project management principles