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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Pratt & Whitney’s Line Maintenance Services in Dallas, Texas is looking for an experienced

Operations Leader to provide oversight of the Operations Team which includes Shift Supervisors, Technicians and Materials/Logistics personnel.  The Operations Team ensures the optimal flow of aircraft engines through the repair shop via effective coordination with the Engineering, Customer Support and Quality Teams.  The person in this role will ensure a smooth Maintenance Repair and Overhaul (MRO) process, while working to meet external and internal customer expectations for quality, cost, and delivery timeline commitments.

What You Will Do:

• Responsible for the safety and welfare of all direct reports.

• Ensures continued compliance to Regulatory agency requirements as well as Pratt & Whitney policy/procedure.

• Liaison across multiple departments/functions (to include both internal and external teams as well as customers) to ensure seamless service and work scope execution.  Has overall responsibility for Operations related Key Performance Indicators including Turnaround time and On Time Delivery.

• Ensures effective resource planning that drives a fully utilized workforce which involves demand forecasting and trend analysis.

• Manages training plans, work scope level qualifications and authorizations of all technicians.

• Manages performance of the Operations Team – ongoing coaching/mentoring to achieve exceptional team performance.

• Resolves production problems, recommends operational changes, assesses risks and surges manpower to meet demands.

• Ensure continuous business improvement by executing processes such as LEAN, Six Sigma, 5S, Standard Work, Value Stream Mapping etc.

• Assists in addressing customer inquiries as it pertains to work scope determination and expedited return of Customer’s engine(s). 

• Collaborates with cross functional and global teams to assure Pratt & Whitney engines meet or exceed Customer expectations.  Participate in problem-solving process to generate on-wing/near wing technical solutions to engine removal drivers.

• Comply with financial guidelines for all support related procurement activities.

• Monitor and communicate production status of engines flowing through the shop.  Drive business issues and/or any other significant barriers to meeting on time delivery commitments to a timely closure. 

• The position is based in Dallas, Texas and reports directly to the General Manager at LMS.

Qualifications You Must Have:

• 14 years of experience to include experience in commercial aircraft engine Maintenance, Repair, or Overhaul, prior experience leading teams of technically skilled employees OR

• A Bachelors Degree and 10 years experience to include experience in commercial aircraft engine Maintenance, Repair, or Overhaul, prior experience leading teams of technically skilled employees

• FAA Part 65 License, specifically an Airframe & Powerplant License

Qualifications We Prefer:

• Bachelor’s degree in Business Administration, Aerospace Engineering, Industrial Engineering

• Ability to communicate at all levels of the organization and motivate teams to achieve business goals

• Supervisory experience in a cross-functional environment including operations, engineering and support functions

• Advanced knowledge and experience working with gas turbine engines, particularly in an FAA Repair Station MRO environment

• Experience working with a global team

• Familiarity with 14 CFR Part 145 as it pertains to a repair station Quality requirements

• Organizational and project management skills

• Continuous Improvement experience such as LEAN, Six-Sigma

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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