Job Description:

Are you a natural problem-solver with a passion for customer satisfaction and a deep understanding of airline material management & supply chain logistics? 

Do you enjoy collaborating with diverse, cross-functional teams to resolve complex issues and drive continuous improvements? 

If you&39;re someone who’s excited by the opportunity to make a real impact on customer satisfaction and operational success, we want to hear from you!

What the job is …

A vacancy for a Material Support Manager has arisen within Airbus Customer Services and its subsidiary SATAIR in Copenhagen, at the earliest possible start date. You will join the Material Support team, an integral part of the Customer Care team within the Satair commercial organization.  

As the Material Support Manager for the Europe region,  you will be at the forefront of driving customer satisfaction by providing tailored material and logistics solutions for complex systemic issues that affect our regional customers. You’ll act as a key enabler of business success by resolving complex customer issues autonomously, working closely with various stakeholders within the network, and managing initiatives that directly improve the customer experience.

You are a part of the team that offers invaluable material support to our customers from various sites across the globe - China (Beijing), Singapore, UAE (Dubai), Germany (Hamburg), Denmark (Copenhagen) and the United States of America (Dulles, Miami and Atlanta). 

Your primary responsibilities will include: 

Regional Material Support & Collaboration  

• You will be responsible for providing regional material support, addressing complex and systemic issues that affect customer satisfaction. This includes offering reliable material and logistics solutions to customer accounts and the regional Satair sales force. You’ll need to navigate time-sensitive, politically sensitive, and technically challenging situations to address customer pain points concerning material and logistics.

• A significant part of your role will involve leading collaboration efforts across internal business units. This will focus on improving delivery performance and ensuring alignment across processes to drive continuous improvement and boost customer satisfaction. 

Customer pain-point analysis & Case Resolution  

• You will analyze and isolate supply chain issues and safety-related problems using Airbus&39; legacy systems and Satair tools. You will help to identify root causes, working with process owners and functional experts to eliminate these issues and prevent them from recurring.  

• You will ensure the timely resolution of customer cases and complaints raised via Salesforce. As the business line representative for the Satair Material & Logistics division, you&39;ll be consulting with internal teams to resolve issues efficiently. 

Support & Steer the Regional CSIP Activities  

• As a functional representative from the region, you will support in steering and management of regional CSIP activities. As part of regional and global survey management, you will facilitate the contact collection campaign and support the rollout of the CSIP Material & Logistics Module. In collaboration with proximity teams, you will co-develop regional and account-level action plans. These plans will ensure communication and alignment with customer satisfaction initiatives from the region.

• You may be required to participate in customer visits, accompanying Account Directors or Customer Support Directors. These visits are to address material support and satisfaction-related issues. 
  You will maintain strong relationships with Airbus Customer Services, including Field Service and Customer Support Directors. This is essential to stay informed about key initiatives and industry developments.

• Part of your role will involve managing customer expectations about policies and contract standards, educating them when needed to ensure clarity and understanding.

Besides these, you may be required to represent Satair at industry events, both regional and global, showcasing the company’s material support capabilities, when necessary. You will provision training to Satair customers on support-focused topics when required. You will perform additional duties as assigned, adapting to the changing needs of the business.

How you will contribute to the team

We are looking for someone with a degree in one of the following areas: Economics, Aeronautical Engineering, Supply Chain Management, Engineering, or Industrial Engineering. You must have at least 5 years of relevant work experience in aviation material supply chain, aircraft maintenance planning, or airline procurement. Experience with Airbus operators and in customer material & logistics support, especially in after-sales perimeter or aircraft production, is highly desirable.

Here’s what’s important to us:

Core Skills
Besides a strong customer-focused mindset, you should have a keen interest in solving challenges within the aviation after-sales supply chain logistics. Exceptional interpersonal skills are crucial, as you’ll be working effectively in team environments. Additionally, your organizational abilities will help you manage projects and drive regional CSIP improvements.

Decision Making and Problem Solving

Strong decision-making abilities are essential for crafting innovative, efficient, and effective solutions to challenges faced by both customers and internal stakeholders.

Technical Expertise
A good working knowledge of SAP (AP1 and/or RPR modules) and Google applications is required. Familiarity with modern communication technologies, social media, and digital tools will be beneficial.

Experience with tools like Salesforce and/or Freshdesk, in addition to Airbus World applications, is an advantage. Knowledge of the Airbus and Satair organizational setup, combined with commercially sound judgment, will be valued.

Communication Skills

Fluency in English is mandatory, with other European languages being a plus. 

Ability to Articulate Complex Issues

You must be able to explain complex technical issues clearly to both customers and internal stakeholders. This includes adjusting your communication style based on your audience.

Negotiation and Presentation Skills  

Strong negotiation and presentation skills are crucial for influencing senior managers in sensitive commercial situations. Your approach should be customer-focused and diplomatic, particularly in challenging or delicate situations. 

A customer-focused, diplomatic approach is essential, and you must be willing to travel regionally to fulfill your responsibilities.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of over $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany!

What do we offer at SATAIR?

 At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday &43; senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options 

Come on board and join us at Satair, an Airbus Services Company

Please send us your application no later than 15th May 2025, to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

Satair (a 100 subsidiary of Airbus) is offering first class material management solutions in the aftermarket business of the aviation industry. With our global functional organisation spanning across eleven different sites and locations worldwide, you will be part of a truly global family.

Change is the only constant at Satair. The aviation industry is an ever changing - and fast moving environment.

That calls for someone special - someone like you!

Welcome to the Satair family!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.