The Contracts Performance Manager is responsible for supporting the sales function in various process steps, from negotiating contract terms and leading deals from verbal acceptance to signing, managing contracts after signing (e.g., agreements, POs, escalations), and building and maintaining customer relationships as the primary points of contact. As the Contracts Performance Manager, you will own the full contract lifecycle — from verbal deal acceptance through signing and ongoing management. This role ensures contract compliance, monitors escalations, and drives profitable execution of customer agreements across regions, products, or component repairs.

Core Responsibilities:

• Own contract negotiations in partnership with Aerospace General Counsel and Sales leaders.
• Establish and actively manage a performance management matrix for CRO agreements with Europe CROs (Rolls-Royce, MTU, Safran, etc.) throughout the contract lifecycle containing all contractual obligations between the customer and the Barnes Aerospace businesses
• Ensuring Europe CROs adherence to contract terms to deliver the EBITDA approved with commercial strategy (e.g., PIE pass-through, annual escalations) and properly customer notification in accordance with the contract and internal Change Management process
• Responsible for leading Europe CROs contract monthly internal reviews with Customer Service Manager, Sales, and Pricing (e.g., Review LDs, Internal Issues)
• Analyze Europe CROs contracts to build and drive implementation of Contract/Claim Management Strategy including commercial risks and actions for EBITDA and cash generation
• Own and launch Europe CROs contract renewal activities through contract signature.
• Coordinate with Pricing and Commercial Finance to ensure deal accuracy and health with Sales and sites for Europe CROs sales.
• Own the communication management process for strategic customer correspondence with Europe CROs for the sites
• Own contract reviews and approval workflows. Champion contract policy and procedure revisions as appropriate.

• Provide advice to the sites on specific key Europe CROs issues (i.e. risks, contractual/claims activities, etc.).

• Attend Europe CROs customer reviews in conjunction with Customer Service to support contract reviews & commercial issues
• Provide quote, proposal, and bid support for Europe CROs to Sales Directors and Customer Service where required
• Provide training on the necessary commercial and contractual knowledge and skills to the Customer Service Team members.
• Lead the management of claims and disputes in accordance with the Claim Management process and collaboration with site teams.

Qualifications:

• 5–7 years in CRO commercial or contracts roles in aerospace or high-tech manufacturing.
• Deep understanding of the full CRO contract lifecycle, from RFQ and proposal drafting through negotiation, execution, compliance, and renewal. Must have working experience with Contract Lifecycle Management (CLM) systems, Enterprise Resource Planning (ERP) tools, Salesforce, legal/commercial terminology, and escalation clauses.
• Ability to assess pricing structures, evaluate margins, and analyze contract profitability across the product lifecycle. Familiarity with pricing models, cost estimating, financial KPIs (e.g., EBITDAS), and tools like Excel or Power BI.
• Ability to translate CRO commercial language into actionable site-level plans.
• Strong CRO negotiation & risk management skills. Experienced in negotiating terms that reduce legal/financial exposure while maintaining customer relationships. Knowledge of contract law, liability, escalation language, and working with legal counsel.
• Strong attention to details and process rigor. Ability to manage complex, multi-year, contracts while ensuring compliance and accurate handoffs to operations and customer service. Ability to use tracking tools and document control protocols.
• Robust cross-functional Collaboration & communication skills. Able to coordinate with engineering, operations, sales, legal, and finance to align all stakeholders on contract terms, and experience working in matrixed environments, and project coordination.
• Travel requirement 25

Education Requirements:

• Bachelors degree required; MBA, or other advanced degree preferred.