As a DCS Technical Support Engineer here at Honeywell, you will play a critical role in delivering high-value technical support and remote services to our premium customers within Honeywell Process Solutions (HPS). You will leverage deep technical expertise across Honeywell process control systems to proactively monitor customer environments, identify and resolve issues, and help prevent future incidents through predictive and preventive services.
You will report directly to the Manager and work out of our Houston, TX location on a hybrid work schedule. Occasional travel to customer sites may be required in support of premium service engagements.
In this role, you will impact customer success, operational reliability, and long-term system performance by supporting Honeywell’s Assurance 360 (A360) services and collaborating with regional and global stakeholders to deliver consistent, high-quality outcomes.
Responsibilities
KEY RESPONSIBILITIES
- Provide remote technical support and services to premium HPS customers using Honeywell remote monitoring tools.
- Monitor customer systems as part of A360 contracts, including predictive analysis, enabled services, and system audits.
- Execute GTAC and standard audit checklists to assess system health and performance.
- Proactively identify technical issues within the installed base and collaborate with global teams to resolve them.
- Analyze reactive incidents to determine root cause and recommend actions to prevent recurrence.
- Maintain accurate and comprehensive case documentation, ensuring timely follow-up with A360 Performance Managers.
- Support the enablement of remote solutions at customer sites and clearly demonstrate the value of Honeywell services with each deliverable.
- Communicate findings, risks, and recommendations effectively to customers and internal stakeholders.
- Stay current across the HPS product and systems portfolio, while maintaining deep expertise in TPS and Experion DCS platforms.
Qualifications
US PERSON REQUIREMENT
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.
YOU MUST HAVE
- Bachelor’s degree in Engineering (Electronics, Instrumentation, Computer Science, Chemical Engineering, or related field).
- Minimum of 6 years of experience in system engineering, operations, or services support within the industrial automation industry.
- Hands-on experience supporting process control systems in customer-facing or service environments.
- Strong analytical and troubleshooting skills with the ability to work independently in a remote support model.
WE VALUE
- Hands-on experience supporting Honeywell process control systems, including:
- Experion PKS controller families and system architecture.
- Experion PKS client/server products.
- TPS / TPN systems.
- C200 and/or C300 controllers.
- Working knowledge of:
- Experion migrations
- Fault Tolerant Ethernet (FTE).
- TCP/IP networking and device configuration.
- OPC.
- ELCN/EUCN/EHPM systems
- Domain Controller/Active Directory
- VMware environments
- Dell Hardware Configurations and troubleshooting
- Customer-facing experience supporting mission-critical industrial systems.
- Continuous improvement mindset with demonstrated leadership impact.
- Experience with Salesforce, SharePoint, or similar service management tools.
- Knowledge management or call center support experience.
- Working knowledge of programming or scripting languages (e.g., Excel VBA, Python).
- Ability to take initiative, manage priorities effectively, and drive results in a team environment.
- Excellent verbal and written communication skills.
- Working knowledge of scripting or programming languages such as Excel VBA/macros, Python, C, or HTML, and experience working with SQL databases.
- Experience in the Oil & Gas domain
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Job posting date: 2/4/2026
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end spanets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please click here
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
