At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

The Lead Engineer (LE) serves as a principal technical leader within customer projects, overseeing the deployment and transition of technical solutions to address client requirements. Acting as a bridge between high-level architectural design and hands-on delivery, the LE ensures that solutions are practical, scalable, cost-efficient, and aligned with both organizational objectives and specific customer demands.

• Presales (Bid Team): Technical partner during the design phase.
• Delivery (Project Manager): Collaborator on implementation and consistency.
• CTO/Engineering: Liaison for custom developments and product-related issues.
• Customer Service: Support for seamless project transition.
• External: Direct interaction with customer technical teams and stakeholders.

• Oversee all technical activities within the project lifecycle to ensure delivery consistency.
• Partner with the Project Manager to explain complete project architectures to the customer.
• Gather and clarify requested changes, address technical issues, and manage communication with customer technical teams.
• Support the Project Manager in initiating central actions and maintaining technical integrity across the project.

• Assist the Bid team in developing technical designs that prioritize delivery feasibility.
• Collaborate with Implementation Engineers (IE) to provide accurate delivery effort estimations.
• Review Target Design Documents and anticipate provisioning activities (both on-premise and central).
• Participate in Technical Impact Analysis (TIA) presentations to ensure no technical requirements are overlooked.

• Act as a vital liaison to Engineering Managers for custom developments and product-related issues.
• Identify and communicate business and technical context to Product Engineering through Requests for Action (RFA).
• Explain product designs and technical limitations to both the Project Manager and the customer.
• Define requirements for automating provisioning tasks and evaluate changes to central procedures.

• Facilitate the Change Request (CR) process, providing clear business justification and technical scoping.
• Review and qualify RFAs to ensure central teams accurately understand identified issues.
• Use structured troubleshooting approaches to accelerate deployment and streamline investigations.

• Operational Excellence: Ensures high-quality deployment through rigorous qualification and review processes.
• Customer Satisfaction: Serves as a trusted technical advisor, clarifying complex aspects and coordinating between customer and internal teams.
• Process Improvement: Contributes to the evolution of provisioning tasks and automation requirements within the PAX CTO Program Office.

ABOUT YOUR SKILLS

• At least 8+ years experience in deployment or support of application software, implementing systems and modules with experience of multiple full lifecycle implementations
• Bachelors degree (B. Tech or B.E.) or equivalent in Mechanical, Electrical, or Electronics Engineering is preferred- Where applicable a recognized professional qualification is desirable.
• Willingness to travel

PROFESSION COMPETENCIES

• Accountability
• Accuracy/Attention to Detail
• Business Process Improvement
• Coaching Others
• Commercial Acumen
• Conceptual Thinking
• Conflict Management
• Managing Change
• Risk Management
• Standards/Procedures/Policies
• Systems Thinking
• Tech. Writing/Documentation
• Technical Excellence
• Technology Advising

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

University degree or equivalent preferably in Bachelors degree (B. Tech or B.E.) or equivalent in Mechanical, Electrical, or Electronics Engineering.- Where applicable a recognised professional qualification is desirable.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.