Persons employed as a Passenger Service Agent is expected to:

• Electronic check-in of passengers for domestic and international travel.
• Verification of documents for international and domestic flights.
• Assign passenger seats.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert).

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

• The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:
• Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Regularly lift and/or move up to 50 pounds.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Read, write and fluently speak and understand the English language.
• Read and comprehend simple instructions, short correspondence and memos.
• Write simple correspondence.
• Effectively present information in one-on-one and small group situations to customers, clients and employees.
• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Deal with problems involving several concrete variables in standardized situations.
• Wear uniform and insignia as prescribed by the Company.
• Report to work in a regular and timely basis.

To qualify for this position, applicants and those in the roles must have:

• High school diploma or general education degree (GED) plus three (3) to six (6) months related experience and/or training, or equivalent combination of education and experience.
• Minimum of 18 years of age
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the companys applicable insurance policies
• Must be legally authorized to work in the country of employment
• Good communication and customer service skills needed.
• Work effectively under pressure.
• Ability to learn and apply computer skills.
• Must successfully complete Company’s PST program.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.